Guide to Buying Shoes Online

There are a few things to consider when purchasing shoes online. At And1 we’ve tried to provide as much information as possible to ensure that you order the right size and fit for you.

WHAT IF THE SHOES WE ORDER DON’T FIT?

If you receive your shoes and the fit isn’t right – please contact our Customer Service Department – customer_service@and1.com.au – and they will provide further instructions. Shoes can either be exchanged for a different size or can be fully refunded provided shoes are unworn and are sent back in its original packaging.

WHAT IF WE NEED TO EXCHANGE OR RETURN OUR ORDER?

For any returns or exchanges, please contact ourĀ Customer Service Department.

From there, Customer Service will ask you to detail the reason for the exchange and provide a return address. Once stock is received back to And1, your refund/replacement pair will be sent out.

Exchange/Refunds will only occur is the stock is unworn and still in its original packaging.

HOW DO WE GET THE RIGHT FIT?

Different Brands use sizing differently. To help with finding the right fit we’ve provided sizing info in:

  • US
  • UK
  • Euro
  • CM

DID YOU KNOW – A MEN’S AUS SIZE IS THE SAME AS A UK SIZE AND IN WOMEN’S AUS SIZING IS THE SAME AS US SIZING?

Knowing that sizing can vary from Brand to Brand we’ve provided the length of each size in CM. Keep in mind this is a guide only, all feet are different. Please see our shoe cart for this detail, the size chart has been added to each product for your easy reference.

We have provided in detail theĀ best way to measure your foot. Just remember – your shoe size needs to be based on your largest foot – your right and left feet are often not the same size. If you are in between sizes please select the next size up.

AUTHENTICITY, ARE YOU THE REAL DEAL OR A RESELLER?

We are the official distributor for all And1 product in Australia. All other locations that sell And1 product, purchase the stock from us. Even if you buy your next pair of And1 shoes from a Sports Outlet, you know the inventory has passed through our Supply Chain and has been picked in one of our warehouses. The same great quality and dedication to comfort and performance is available from this online store.